Frequently Asked Questions

1. You add your wallet address to PayHook
2. Create payment requests via our API
3. Your customers send crypto to the specified address
4. We monitor the blockchain and detect the payment
5. You receive a webhook notification when the payment is confirmed

Non-custodial means we never hold, control, or have access to your cryptocurrency. Payments go directly from your customers to your wallet addresses. You maintain complete control over your funds at all times.

Currently, we support USDT on BSC (Binance Smart Chain), TRON, and Ethereum networks. We're constantly adding support for more networks based on customer feedback.

No! PayHook charges zero transaction fees. You only pay a monthly subscription fee based on your plan. All crypto sent by your customers goes 100% to your wallet.

Payment detection typically takes 30-60 seconds after the transaction is confirmed on the blockchain. The exact time depends on the network and confirmation requirements.

Webhooks are automated notifications sent to your server when payment events occur (like confirmations). They allow you to automatically update orders, unlock digital products, or trigger other actions in your application without manual checking.

Yes. PayHook uses industry-standard security practices including HMAC signature verification for webhooks, encrypted API communication, and secure infrastructure. Since we're non-custodial, your funds are never at risk with us.

Absolutely! Our free plan includes 100 payments per month, perfect for testing. You can also use testnet networks for development before accepting real payments.

If you exceed your monthly payment limit, you'll need to upgrade to a higher plan to continue accepting payments. We'll notify you before you reach your limit.

Yes, you can upgrade your plan at any time. For downgrades, please contact our support team to ensure a smooth transition.

Yes! We provide comprehensive API documentation with code examples in multiple languages. You can access it from your dashboard once you sign up.